Frequently Asked Questions (FAQ)
General & Ingredients
Are your cupcakes really only 150 calories?
Yes — every cupcake we make is never more than 150 calories, fully decorated. Our cakes and frosting are made from the same low-calorie recipes.
How do you keep the calories so low?
Traditional cupcakes typically contain 20–40g of sugar and 13–20g of flour each. Ours contain just 3.6g of sugar and 3.6–7.2g of flour per unfrosted cupcake. Each unfrosted cupcake weighs just 30g - about the same as 3AAA batteries. We use standard baking ingredients (wheat flour, eggs, butter, sugar, non-fat milk, non-fat yoghurt, chocolate, cocoa powder), just in much smaller quantities. We don't use preservatives or chemicals, and our exact process is our trade secret.
How do your cupcakes compare to a normal bakery cupcake?
According to registered dietitian Lainey Younkin writing for EatingWell, a typical bakery cupcake with frosting runs about 400 calories and 34g of sugar, and a homemade chocolate cupcake with frosting can reach 473 calories and 58g of sugar. Ours are 150 calories max — under half the calories and roughly a tenth of the sugar of a standard bakery cupcake. Check out the full article here https://www.eatingwell.com/article/15836/how-many-calories-are-in-your-cupcake/
Do you use fondant?
Never. Fondant is essentially a sheet of processed sugar, corn or glucose syrup, gelatin or glycerin, hydrogenated vegetable shortening, artificial colouring and preservatives. Instead, every decoration is either a food-safe toy topper or hand-crafted from real ingredients — piped buttercream, traditional bean paste flowers, hand-shaped and painted shortbread cookies, or moulded chocolate.
Why don't you run ads?
We don't run paid ads, sponsored posts, or Google Ads. Our business has grown through genuine word-of-mouth, customer reviews and social media recommendations — every dollar goes into ingredients and craft instead of an ad budget.
Ordering & Lead Time
How far in advance do I need to order?
Cupcakes need a minimum of 3 days' advance notice. Cakes, shortbread cookies and cakesicles need a minimum of 1 week - 2 weeks. We recommend booking as early as possible, as we close out dates once fully booked. For urgent requests, WhatsApp us at +65 8383 1124 to check availability.
Do you accept walk-in orders?
No — we don't offer walk-in sales. All orders must be placed online in advance. Everything is baked to order, nothing is frozen or pre-made waiting to be decorated, which is what keeps every order fresh and of high quality.
Can I make changes, cancel, or get a refund?
All sales are final — we're unable to accept cancellations or provide refunds. Order changes aren't accepted within 3 days of delivery for cupcakes, or within 10 days of delivery for cakes, cookies and other treats.
Delivery & Pickup
Do you offer delivery or self-pickup?
Both. Choose your preferred option and time slot at checkout. You're also welcome to arrange your own courier pickup — just select a slot and give your courier your order number.
What are your delivery charges and time slots?
Delivery runs 10am–6pm daily.
- Standard Delivery — $17: arrives within a 4-hour slot (10am–2pm or 2pm–6pm)
- Priority Delivery — $27: arrives within 1 hour, in a slot you choose between 10am–6pm
- Out-of-Hours Delivery — $40: before 10am or after 6pm, subject to availability — please contact us to arrange
What time will my order arrive exactly?
Deliveries are batched by location rather than one-to-one, so your order can arrive any time within the booked slot — we can't give exact ETAs or arrival notifications. Please only contact us if your order hasn't arrived by the end of your slot. Since our products are perishable, a failed delivery (e.g. wrong address, no one home) requires a new order and delivery charge.
Storage & Care
How long do your cupcakes, cakes and cookies last?
Cupcakes and cakes are best consumed within 2–3 days. Shortbread cookies keep for 2–3 weeks. Bean paste flower cookies are best within 1 week. Everything is baked fresh to order and best enjoyed on the day.
How should I serve them?
Always let cupcakes and cakes come to room temperature before eating, since we use real butter, not shortening — cold, they'll be hard. Cupcakes need at least 30 minutes out of the fridge; cakes need 1–2 hours; shortbread and bean paste cookies need at least 1 hour. Cakesicles and cake pops can be enjoyed chilled or at room temperature.
Can I freeze them?
No — please never freeze our products.
Dietary & Allergies
Are your products Halal?
We use only Halal-friendly ingredients — no pork-derived products, alcohol, or gelatin. However, we are not Halal-certified at this time.
Are your products nut-free?
Our products do not contain nuts or nut-based ingredients, unless stated otherwise. That said, we are not certified allergy-free, and ingredients like flour and sugar may have been processed in facilities that also handle nuts. Common allergy triggers could be present in our products — please check with us before ordering if you have any concerns, as we cannot be held liable for products purchased and consumed.
Customization & Corporate
Can you create custom designs?
Yes — we'd love to! We create custom gift boxes, fully themed cakes (fondant-free), custom shortbread cookies and shapes, branded cupcakes with edible logo prints or toppers, coordinated event dessert spreads, and wedding or solemnisation desserts tailored to your colour palette.
Do you take corporate orders, including logo cupcakes?
Yes - that's our expertise! We offer office treat and meeting boxes, logo cakes and cupcakes branded with your company logo, custom themed cupcakes for events or campaigns, and bespoke corporate gift boxes — including a free loan of acrylic display trays for corporate orders. We're trusted by 100+ corporate clients including Chanel, Far East Organisation, SGH, MINDEF and SingHealth. WhatsApp us at +65 8383 1124 to discuss your requirements and get a quote — we don't publish fixed pricing for bespoke corporate work since every order is different.
What occasions do you cater for?
Birthdays, weddings and solemnizations, baby showers, gender reveals, school and community events, product launches and brand activations, and corporate events of any size.
Privacy
How do you handle my personal data?
We collect personal data (name, contact number, email, delivery address) only to process and fulfil your order, in accordance with Singapore's Personal Data Protection Act 2012 (PDPA). We don't sell, rent or disclose your data to third parties except where necessary to fulfil your order (e.g. our delivery partner). You can opt out of marketing updates, or request access to or correction of your data, any time at Hello@TheGoodCupcakes.com.
Have a question we haven't answered? WhatsApp us at +65 8383 1124 or email Hello@TheGoodCupcakes.com — we typically respond within 1 business day.